For some platform implementations, certificates may not be issued to the user if the required profile picture on their account has not been approved.
Users are able to take/upload a photo themselves with their device (if it has a camera or webcam, such as some laptops or mobile devices) when they log into the platform. Once uploaded, the photo will need to be manually approved by a manager.
Searching for Users who need Profile Photo Approval
To check which users do not have an approved Profile Photo, navigate to the Users screen on Spark.
Use the filters to filter by "Has photo pending approval" to highlight any users who need to have their photo approved. This task is typically completed by the direct managers of the Organisation Unit the User is a part of.
Manually uploading a Profile Photo for a User
Navigate to the User's account, and select the Personal Details and Account tab, and look at the Personal Details options.
Scroll down to the Photo section.
Here you can upload a photo to that user account by clicking "Choose file" and selecting the .jpg or .png image file you have of the user.
Once uploaded, the photo will need to be manually approved by a manager.