Microsoft is degrading support for Internet Explorer as of November 2020. This means that this browser is not guaranteed to be compatible with the platform or as a secure option for browsing the web. We recommend upgrading to Microsoft Edge.
The Samsung Internet browser app is not the most compatible browser for accessing elearning content or with using the Spark platform. We recommend upgrading your browser to one of the recommended applications on this article.
When you access your training on the Spark platform, you are most likely accessing it using the default browser on your device.
If you run into any technical difficulties when running elearning or Instructor-Led training on your device, it may be advisable for you to change or upgrade your browser.
Please see below for instructions on how to do this on major operating systems:
Changing Default browser
- Windows 10
- Mac OS
- iOS (you cannot change to default but you can add Chrome to your dock)
- Android (instructions for changing default Android browser to Chrome)
Upgrading your browser
If your browser is out of date or does not allow the use of certain technologies or plugins, you should update your browser to the latest available version for your device.
*Safari on iOS mobile devices is tied to the Operating System, please ensure your device is up to date with the latest software.
If your browser is up-to-date and errors are still appearing on the System Checker that are not addressed in this article, please reach out to our Support Team for assistance.