Skip to main content
Sponge Support Help Centre home page
Submit a request
Sign in
  1. Sponge Support
  2. Spark Trainee & Trainer Guides

Spark Trainee & Trainer Guides

Articles to support trainees and trainer accounts on the Spark learning management system.

Accessing your account

  • How to Login or Sign up to your Account
  • Self Registration Using an Activation Link
  • Password Reset

Photos, Webcam, and Facial Recognition

  • Using Webcam for Facial Recognition
  • Camera access needed by browser

General FAQ

  • Do I need a Training Code?
  • How to use eLearning
  • Using the Calendar Selector to select dates quickly
  • Why can't I run the training on Windows XP, Vista or Windows 7?

Trainer FAQ

  • Downloading and Updating Presentable files
  • Offline Trainer/Instructor Led Module Troubleshooting
  • Failed to write to disk when launching Instructor-led presentation training
  • F11 Button is Giving me a Blank/Grey Screen

Issues and Troubleshooting

  • Using the Spark System Checker
  • Instructor-Led Module sticks when navigating with clicker or key presses
  • Authoring Tools and Content Viewing Requirements
  • Local Cache Conflict: D37 Cloudfront.net Refused to Connect
  • Product System Specification & Requirements
  • Microsoft Edge Error Message: This site has been reported as unsafe
See all 9 articles
Sponge Support