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Spark Trainee & Trainer Guides

Spark Trainee & Trainer Guides

Articles to support trainees and trainer accounts on the Spark learning management system.

Accessing your account

How to Login or Sign up to your Account
Self Registration Using an Activation Link
Password Reset

Photos, Webcam, and Facial Recognition

Using Webcam for Facial Recognition
Camera access needed by browser

General FAQ

How to use eLearning
Service Levels and Turnaround Times for Support Tickets
Managing Add-ons, Plug-ins, and Extensions
Changing or upgrading your default web browser
Why can't I run the training on Windows XP, Vista or Windows 7?

Trainer FAQ

Downloading and Updating Presentable files
Offline Trainer/Instructor Led Module Troubleshooting
Failed to write to disk when launching Instructor-led presentation training
F11 Button is Giving me a Blank/Grey Screen

Issues and Troubleshooting

Using the Spark System Checker
Managing Third-Party Cookies
Service Incident (Spark LMS) - September 30th 2021
Service Incident (Spark LMS & Ignite) - September 3rd 2021
Instructor-Led Module sticks when navigating with clicker or key presses
Authoring Tools and Content Viewing Requirements

See all 13 articles