This is an issue relating only to Instructor-Led modules, which are also referred to as 'Offline' modules or 'Presentable' modules. A solution has been identified and is given below; however, support are still gathering responses from affected users. Information in the article may therefore change based on additional feedback.
Background Information on Instructor-Led modules
Sponge's Ignite authoring tool and Spark LMS have the ability to create and distribute modules, which can run without internet connections. This type of module is generated as an EXE for Windows computers, or as a MacOSX application. This module format allows for trainers to run classroom-based offline sessions to multiple trainees in locations where connectivity is poor. When connectivity is restored, data relating to any training sessions performed by the trainer/instructor is communicated from the module, back to the trainer's Spark LMS account.
Reported Issue
Some users reported that Instructor-Led modules would run successfully, but that progressing the slides was not consistent; The primary problem seemed to be that wireless clickers did not seem to work well when moving slides forward.
After further investigation, other navigation methods such as arrow keys, pagedown or spacebar also could not move the module forward either. Additionally, the "Continue" button in the module ceased to be responsive, and users found that they needed to physically drag the scroll bar to continue with the module.
Resolution
This has been investigated by the Sponge software engineering team and the underlying issue was identified and linked to the trainer's computer screen size and zoom level.
Users often scale up the presentation from the default 100% zoom level. When the training was set at a zoom level of 125% or 175%, the navigation could be affected. Setting screen scaling to 100%, 150% or 200% resolves the problem.
Instructions to resolve and change resolutions
When the Instructor-Led module is launched, it will open in your default web browser (for example, Chrome, Edge, Firefox, Safari etc.) Regardless of what browser the training runs in - the zoom level of the browser window AND/OR the Windows display can directly affect the navigation when using clickers or keypresses. Please check both settings as described below.
Browser Zoom level changes
When you launch the course, please check the zoom level of the window. 100% or 150% or 200% work effectively, but percentages in-between these values can stop the training from moving forward using the clicker or keypresses. See the screenshot below for where you can adjust the browser zoom settings:
Instructions may differ slightly, depending on your browser and its version. To get more detailed information on how to change the zoom settings in your browsers, visit the appropriate link below:
Windows Display Settings
The other place where a zoom or magnification setting may be applied is in the Windows Display settings. To change these settings, follow the steps below.
- Right click on the Desktop and select 'Display settings'
Or in the windows settings menu, click 'System' and click on the 'Display' settings from there:
- With the settings open, locate the 'Scale and Layout', as pictured below, and reset to 100%.
- Once any zoom settings have been changed and applied, close your Instructor-Led module and re-launch. With the new settings applied in the browser and/or the system settings, the training navigation should function normally.