All domains managed by us on your behalf are set to automatically renew – this means that unless otherwise instructed by you, all of the domains that we manage on your behalf will automatically renew 30 days before the end of their registration period. This is a safety net to avoid the accidental loss of domains. Registrants will be notified 45 days before domain expiry, thereby giving you two weeks to decide whether or not to auto-renew.
If you advise us not to auto renew, we will remove the auto-renew setting. Our system will then automatically send you (the domain registrant) renewal reminders 26, 10 and 2 days prior to domain expirations (and also 3 days after domain expirations if that occurs). These reminders are sent as a courtesy in case you change your mind. You can ignore these if you definitely do not wish to renew – see below.
If you no longer require a domain that is currently managed by us, please let us know as soon as possible by submitting a support ticket.
If we do not receive instruction within the two weeks following the 45 day reminder, we cannot guarantee that we will be able to stop the domain from renewing over the next registration period. Failure to provide the required notice for cancelling a domain name will result in you being billed for the next renewal period (1 year).
Domain Name Contact Information
ICANN (the Internet Corporation for Assigned Names and Numbers) annually requires all accredited registrars to request registrants to review domain name contact information for accuracy.
If the contact information for is accurate, no further action is required. However, if any of the contact information is inaccurate, it must be corrected. Please let us know the correct details and we will update these for you.
Whether you wish to renew or cancel a domain, or update its contact details - please get in touch with us as soon as possible by creating a support ticket.