Third-party cookies are required to run certain components of your eLearning experience.
Recent changes to Safari mean that third-party cookies are disabled by default, which may make your system incompatible with those parts of the training, or even interrupt how your progress to completion is being tracked.
NOTE: Cookies settings will not change on an open page when refreshed, as cookies are created when a page is first loaded.
If you had your training open when updating your settings, you will need to close and re-open that page (or tab) so the setting change can take effect.
Using the System Checker, you can check if Third-party cookies are enabled by clicking “Run Tests” and viewing the Cookies section in the results.
If Third-party cookies are enabled, this will return a green tick, and you do not need to change any settings.
If Third-party cookies are disabled, you will see a warning message.
The System Checker results information will specifically refer to Third-party cookies being disabled as well.
If this is the case, you will need to update your cookies settings to address this warning.
Cookies in Google Chrome
On Desktop (Windows)
- Go to the Privacy and Security section in Chrome
- Select Cookies and other site data.
- Check that Third-Party Cookies are not blocked
- Change this setting to Block third-party cookies in Incognito or Allow all cookies.
On Desktop (Mac)
- Open Chrome preferences click on Settings, then Show Advanced Settings.
- Under Privacy, click on Content Settings.
- Make sure “Block third-party cookies and site data” is not checked
- If your browser is not listed above, please refer to your browser’s help pages.
On Android Devices
- On your Android device, open the Chrome app.
- At the top right, tap More More and then Settings.
- Tap Site settings and then Cookies.
- Next to “Cookies,” switch the setting on.
- To allow third-party cookies, check the box next to “Allow third-party cookies.”
Cookies in Safari
On Desktop (Mac)
- Go to the Safari options drop-down menu;
- Select Preferences;
- Click Privacy in the top panel;
- Under ‘Block cookies’ select the option ‘Never.’;
- You will also need to ensure that "Prevent Cross-site Tracking" is unchecked to allow your progress to be tracked.
On iPhone/iPad iOS 11 and above
- Open your Settings
- Scroll down and select Safari.
- Under Privacy & Security, turn off “Prevent Cross-Site Tracking” and “Block All Cookies”.
- Double-tap the home button to display all open apps, and swipe away the browser app to fully close it.
- Open the app once more to have the settings changes in effect.
On iPhone/iPad iOS 10
- Open your Settings
- Scroll down and select Safari.
- Under Privacy & Security, select “Block Cookies”.
- Select “Always Allow” or “Allow from Websites I Visit”.
- Double-tap the home button to display all open apps, and swipe away the browser app to fully close it.
- Open the app once more to have the settings changes in effect.
Internet Explorer
On Desktop (Windows)
- Click the gear icon from the top-right menu
- Select Internet options
- Click the Privacy tab
- Click the Advanced button
- Under Third-Party Cookies select Accept
- Make sure both columns have the option to allow third party cookies enabled
- Exit popups by pressing Ok