The instructions on this page may not match the exact version of your browser. Where possible, check that your browser is up to date, and refer to the instructions provided by your browser developer.
Third-party cookies are required to run certain components of your eLearning experience.
- Cookies in Google Chrome
- Cookies in Safari
- Cookies in Microsoft Edge (ChromiumEdge)
- Cookies in Internet Explorer
- Cookies in Mozilla Firefox
Recent changes to Safari and Firefox mean that third-party cookies are disabled by default, which may make your system incompatible with those parts of the training, or even interrupt how your progress to completion is being tracked.
Cookies settings will not change on an open page when refreshed, as cookies are created when a page is first loaded. If you had your training open when updating your settings, you will need to close and re-open that page (or tab) so the setting change can take effect.
Using the System Checker, you can check if Third-party cookies are enabled by clicking “Run Tests” and viewing the Cookies section in the results.
If Third-party cookies are enabled, this will return a green tick, and you do not need to change any settings.
If Third-party cookies are disabled, you will see a warning message.
The System Checker results information will specifically refer to Third-party cookies being disabled as well.
If this is the case, you will need to update your cookies settings to address this warning.
Cookies in Google Chrome
On Desktop (Windows)
- Go to the Privacy and Security section in Chrome
- Select Cookies and other site data.
- Check that Third-Party Cookies are not blocked
- Change this setting to Block third-party cookies in Incognito or Allow all cookies.
On Desktop (Mac)
- Open Chrome preferences click on Settings, then Show Advanced Settings.
- Under Privacy, click on Content Settings.
- Make sure “Block third-party cookies and site data” is not checked
- If your browser is not listed above, please refer to your browser’s help pages.
On Android Devices
- On your Android device, open the Chrome app.
- At the top right, tap More More and then Settings.
- Tap Site settings and then Cookies.
- Next to “Cookies,” switch the setting on.
- To allow third-party cookies, check the box next to “Allow third-party cookies.”
Cookies in Safari
On Desktop (Mac)
- Go to the Safari options drop-down menu;
- Select Preferences;
- Click Privacy in the top panel;
- Under ‘Block cookies’ select the option ‘Never.’;
- You will also need to ensure that "Prevent Cross-site Tracking" is unchecked to allow your progress to be tracked.
On iPhone/iPad iOS 11 and above
- Open your Settings
- Scroll down and select Safari.
- Under Privacy & Security, turn off “Prevent Cross-Site Tracking” and “Block All Cookies”.
- Double-tap the home button to display all open apps, and swipe away the browser app to fully close it.
- Open the app once more to have the settings changes in effect.
On iPhone/iPad iOS 10
- Open your Settings
- Scroll down and select Safari.
- Under Privacy & Security, select “Block Cookies”.
- Select “Always Allow” or “Allow from Websites I Visit”.
- Double-tap the home button to display all open apps, and swipe away the browser app to fully close it.
- Open the app once more to have the settings changes in effect.
Cookies in Microsoft Edge (ChromiumEdge)
On Desktop (Windows)
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In Microsoft Edge, select the three dots in the top right corner to open the menu and choose "Settings".
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Then select "Cookies and site permissions"
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Under All Permissions, choose "Cookies and site data"; and
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Ensure that
- "Allow sites to save and read cookie data (recommended)" is turned on;
- "Block third-party cookies" is turned off.
Internet Explorer
This browser is not fully supported and you may not be able to access some functions of the platform correctly. Where possible, please upgrade to a modern browser, such as Google Chrome or Microsoft Edge.
On Desktop (Windows)
- Click the gear icon from the top-right menu
- Select Internet options
- Click the Privacy tab
- Click the Advanced button
- Under Third-Party Cookies select Accept
- Make sure both columns have the option to allow third party cookies enabled
- Exit popups by pressing Ok
Cookies in Mozilla Firefox
In Firefox on mobile, you mat see an error that says:
"Blocked by X-Frame-Options Policy"
This can be resolved with the steps below.
On Android Devices
- On your Android device, open the Firefox app.
- At the bottom right, tap the 3 Vertical dots to bring up the menu and then Settings.
- Under the Privacy and security settings, click Enhanced Tracking Protection
- Toggle the Enhanced tracking prevention to be off
- Navigate back to the module. You may need to reload the page for the content to show up.